Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, services, software, automations, telephony systems, hosting, consulting, and related offerings provided by Launch Maniac LLC, a Nevada limited liability company (“Launch Maniac,” “we,” “us,” or “our”).

By accessing our website, signing an order form, approving a proposal, paying an invoice, using our services, or authorizing us to work inside your accounts, you agree to these Terms. If you are accepting these Terms on behalf of a company, you represent that you have authority to bind that company.

1. Services Covered

These Terms apply to all Launch Maniac services, including:

1. GBP Leader / Google Business Profile Management — Google Business Profile setup, optimization, review support, posts, products, services, photos, Q&A support, reporting, local visibility work, and related reputation management.
2. Website Hosting and Website Support — website hosting, managed website care, security monitoring, backups, updates, technical support, DNS coordination, landing pages, and related website services.
3. Launch SEO / SEO and GEO — search engine optimization, generative engine optimization, entity clarity, content strategy, schema, citations, local SEO, AI search visibility support, technical SEO, and related reporting.
4. RingBetter Telephony with AI Assistant — phone numbers, call routing, missed-call flows, voicemail, call recording where enabled, transcripts, SMS, AI-assisted call handling, AI assistant workflows, and related communications services.
5. Agency MCP — model context protocol tools, AI assistant connectors, account-connected tools, workflow interfaces, API integrations, knowledge-base access, CRM or platform actions, prompt-driven automation, agency operations tooling, and related systems that allow users or authorized AI assistants to interact with connected business software.
6. Custom-Built Automations — CRM workflows, forms, funnels, automations, dashboards, integrations, API connections, AI-assisted workflows, reporting systems, internal tools, and related consulting or implementation work.

Specific deliverables, pricing, billing cadence, service levels, and responsibilities may be described in an order form, statement of work, proposal, invoice, checkout page, or written service plan. If there is a conflict between these Terms and a signed written order or statement of work, the signed order or statement of work controls for that specific engagement.

2. Client Responsibilities

You are responsible for:

1. Providing accurate business, contact, licensing, location, product, pricing, service, and compliance information.
2. Maintaining lawful rights to all content, marks, media, reviews, testimonials, customer lists, phone numbers, domains, accounts, and data you provide to us.
3. Obtaining and maintaining all required licenses, permits, approvals, consents, and authorizations for your business and marketing activities.
4. Reviewing and approving materials, automations, AI outputs, messages, website copy, SEO content, call flows, and public-facing information before relying on them.
5. Maintaining appropriate admin access, billing status, and ownership of third-party accounts used in connection with the services.
6. Complying with all laws that apply to your business, including advertising, privacy, consumer protection, telemarketing, call recording, text messaging, email marketing, industry-specific, and platform-specific requirements.
7. Not using the services for unlawful, deceptive, misleading, infringing, abusive, harassing, spam, or high-risk activity.

You acknowledge that Launch Maniac is not your attorney, accountant, compliance officer, broker, lender, insurer, medical provider, or regulated professional advisor unless expressly stated in a signed written agreement. You are responsible for obtaining professional advice where required.

3. Google Business Profile and Local Visibility Services

For Google Business Profile and local visibility services, you authorize us to access, manage, edit, update, monitor, and support your business listings and related local-search assets as reasonably necessary to provide the services.

You are responsible for the truthfulness and accuracy of all business information, including business name, address, service area, phone number, website, hours, categories, services, products, photos, offers, business descriptions, and review responses.

We do not guarantee:

1. Google Business Profile verification.
2. Reinstatement after suspension.
3. Specific rankings in Google Search, Google Maps, AI Mode, Gemini, ChatGPT, Perplexity, Claude, or any other search or AI answer engine.
4. Removal of negative reviews.
5. A specific number of calls, clicks, leads, bookings, reviews, or customers.
6. That third-party platforms will accept, display, preserve, or rank your content.

You agree not to ask us to create false reviews, suppress lawful customer feedback, create fake locations, misrepresent addresses, stuff keywords into business names, impersonate customers, or publish misleading business information.

4. Website Hosting and Website Support

Website hosting and support may include hosting infrastructure, website updates, maintenance, uptime monitoring, plugin or software updates, backups, security tools, landing pages, domain/DNS support, and related technical assistance.

Unless a written service plan says otherwise:

1. Domain registration and renewal remain your responsibility.
2. DNS, registrar access, and email deliverability may depend on third-party providers.
3. Hosting is provided on a commercially reasonable basis, not as a guaranteed uninterrupted service.
4. Backups are a recovery aid, not a guarantee against loss.
5. Emergency malware cleanup, hacked-site restoration, major rebuilds, content migration, or out-of-scope development may require additional fees.
6. We may suspend hosting or support for nonpayment, security risk, abuse, excessive resource use, legal risk, or violation of these Terms.

You must not host or transmit malware, phishing pages, illegal content, infringing content, deceptive claims, adult content, hate content, regulated products without approval, or content that exposes Launch Maniac or its providers to unacceptable risk.

5. Launch SEO / SEO and GEO

SEO and GEO services are designed to improve technical quality, entity clarity, content depth, search visibility, local relevance, and discoverability across search engines and AI-assisted answer systems.

Search and AI visibility depends on third-party platforms, algorithms, competitors, market demand, content quality, technical constraints, user behavior, reviews, citations, authority signals, and other factors outside our control. We do not guarantee rankings, traffic, leads, revenue, AI citations, featured snippets, map pack placement, or answer-engine inclusion.

You are responsible for reviewing and approving factual claims, regulated claims, testimonials, guarantees, before-and-after claims, pricing claims, professional credentials, licensing claims, and industry-specific statements before publication.

We may use public information, client-provided information, website content, analytics, third-party tools, directories, review platforms, social platforms, and AI-assisted research to perform SEO and GEO work. You authorize us to use these sources as reasonably necessary for the services.

6. RingBetter Telephony and AI Assistant

RingBetter telephony and AI assistant services may include phone numbers, call routing, call recording, voicemail, transcription, SMS, AI-assisted answering, missed-call text-back, appointment handling, CRM updates, and related automations.

You are responsible for determining whether your use of telephony, SMS, call recording, AI voice, AI chat, outbound messaging, lead follow-up, or automated communications complies with applicable law. This includes, where applicable, consent, identification, opt-out, do-not-call, quiet-hour, caller ID, recording notice, AI disclosure, telemarketing, text messaging, and industry-specific rules.

You agree that:

1. You will only upload, call, text, or message contacts where you have a lawful basis and required consent.
2. You will honor opt-outs, revocations of consent, do-not-call requests, unsubscribe requests, and suppression lists.
3. You will not use the services for spam, unlawful robocalls, unlawful texts, fraud, impersonation, deceptive AI voice use, emergency communications, harassment, debt collection without legal review, or regulated campaigns without approval.
4. You will review AI assistant scripts, call flows, prompts, disclosures, and escalation rules before deployment.
5. You will not rely on the AI assistant for emergency response, legal advice, medical advice, financial advice, underwriting, eligibility decisions, or other high-risk determinations.
6. You are responsible for ensuring that any call recording, transcription, or monitoring feature is used only with legally sufficient notice and consent.

AI assistants may misunderstand callers, produce incomplete or inaccurate summaries, fail to escalate, or take actions based on incomplete information. Human review is required for material decisions.

7. Custom Automations and Integrations

Custom automations may connect third-party systems, CRMs, forms, calendars, payment systems, email systems, SMS systems, AI tools, analytics, spreadsheets, databases, APIs, and internal workflows.

You acknowledge that automations depend on third-party platforms, API limits, permission settings, data quality, authentication tokens, schema changes, uptime, rate limits, and business rules. Third-party changes may break or degrade automations.

Unless expressly stated in a written agreement, custom automations are provided as workflow tools and not as regulated compliance systems, financial controls, legal controls, medical systems, emergency systems, or guaranteed error-free systems.

You are responsible for testing automations, reviewing outputs, approving launch, monitoring performance, and notifying us promptly of errors or unexpected behavior.

8. Third-Party Platforms

Our services may rely on third-party platforms, including Google, GoHighLevel, Twilio or other telephony carriers, domain registrars, hosting providers, payment processors, AI providers, analytics tools, email providers, review platforms, directory platforms, social media platforms, and other vendors.

We do not control third-party platforms and are not responsible for their downtime, policy changes, pricing changes, suspensions, rejections, algorithm changes, data loss, security incidents, or service interruptions.

You agree to comply with all third-party terms and policies that apply to your accounts and campaigns.

9. AI-Assisted Services

Launch Maniac may use AI tools to support strategy, drafting, research, summarization, classification, routing, call handling, review response drafting, automation design, reporting, and other services.

AI outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for your use case. You are responsible for reviewing and approving AI-assisted outputs before publication, reliance, or use in customer-facing, legal, financial, medical, employment, housing, credit, insurance, or other sensitive contexts.

Unless expressly agreed in writing, we do not use your private CRM content to train public AI models. We may use operational metadata, logs, redacted examples, and performance information to improve reliability, routing, quality, debugging, and service delivery.

10. Agency MCP and Prompt-Driven Tools

Agency MCP may allow users, clients, authorized team members, or authorized AI assistants to connect with business platforms, retrieve information, trigger actions, update records, generate content, summarize data, create tasks, inspect account information, or perform other permitted workflow actions.

You are responsible for all activity performed through your Agency MCP account, connected accounts, API keys, OAuth grants, credentials, automations, users, and authorized AI tools.

You agree that:

1. You will only connect accounts, data, tools, and platforms that you are authorized to access and use.
2. You will configure permissions, scopes, and users according to least-privilege principles.
3. You will review tool outputs, proposed actions, generated content, and automation behavior before relying on them for material business decisions.
4. You will not use Agency MCP to access, scrape, export, modify, or transmit data in violation of law, contract, platform rules, privacy obligations, or third-party rights.
5. You will not use Agency MCP to perform unlawful, deceptive, abusive, spam, surveillance, credential-harvesting, security-bypass, or unauthorized-access activity.
6. You will not intentionally submit passwords, private keys, authentication tokens, payment card numbers, government identifiers, protected health information, consumer credit information, or other highly sensitive information into prompts unless we have expressly agreed in writing that the relevant service is designed to process that type of data.
7. You will maintain human review for material, regulated, financial, legal, medical, employment, housing, insurance, lending, or eligibility-related decisions.

Agency MCP depends on third-party platforms, APIs, AI providers, authentication systems, permissions, rate limits, uptime, model behavior, user instructions, and data quality. We do not guarantee that Agency MCP will be uninterrupted, error-free, free of hallucinations, compatible with every third-party platform, or suitable for any regulated or high-risk use case.

Prompt and Usage Data

Agency MCP may process prompts, instructions, tool calls, tool outputs, response metadata, connected-account metadata, logs, error reports, usage activity, and related technical information to provide, secure, troubleshoot, monitor, and improve the service.

We may use redacted, de-identified, aggregated, or minimized prompt and usage data to improve reliability, safety, prompt routing, tool performance, documentation, debugging, abuse prevention, product quality, and service design.

We do not intend to use personally identifying prompt content for product improvement. If a prompt, tool output, or log contains personal information, confidential business information, credentials, or other sensitive content, we may process it as necessary to provide and secure the service, but we will use reasonable efforts to exclude, redact, mask, minimize, or remove that information from improvement datasets.

You acknowledge that users may submit personal information or confidential information in prompts, connected tools, files, or account data. You are responsible for instructing your users not to submit unnecessary personal, sensitive, confidential, regulated, or privileged information.

Unless expressly agreed in writing, Agency MCP is not designed for processing protected health information, consumer credit reports, payment card data, children’s data, biometric identifiers, government secrets, export-controlled technical data, or other highly regulated data.

11. Client Content and Data

“Client Content” means information, data, files, text, images, logos, videos, contacts, customer records, business information, call recordings, transcripts, prompts, instructions, account credentials, and other material you provide or authorize us to access.

You retain ownership of your Client Content. You grant Launch Maniac a limited license to access, use, copy, process, transmit, display, modify, and store Client Content as reasonably necessary to provide, secure, support, improve, and document the services.

You represent that you have all rights, consents, notices, and lawful bases required for us to process Client Content on your behalf.

12. Credentials and Account Access

You may grant us access to third-party accounts through admin roles, delegated access, API keys, OAuth, shared credentials, password managers, or other secure methods.

You are responsible for maintaining account ownership and administrative control. We recommend using least-privilege access, individual user accounts, two-factor authentication, and revoking access when no longer needed.

We are not responsible for loss caused by your insecure credential practices, unauthorized account sharing, expired tokens, revoked access, platform lockouts, or third-party account disputes.

13. Fees, Billing, and Payment

You agree to pay all fees described in the applicable proposal, order form, invoice, checkout page, or written service plan.

Unless otherwise stated:

1. Monthly services bill in advance.
2. Usage-based charges, pass-through expenses, software costs, ad spend, SMS fees, phone fees, hosting overages, carrier fees, AI usage, emergency work, and third-party costs may be billed separately.
3. Setup fees, onboarding fees, implementation fees, custom-build fees, and strategy fees are non-refundable once work begins.
4. Subscription fees are non-refundable except where required by law or expressly agreed in writing.
5. Late payments may result in suspension, service delay, account downgrade, termination, or collection activity.
6. You are responsible for taxes, chargebacks, payment processor fees, and collection costs caused by nonpayment.

If you dispute an invoice, you must notify us in writing within seven calendar days of the invoice date and describe the disputed amount and reason. Undisputed amounts remain due.

14. Cancellation and Termination

Unless a written agreement says otherwise, recurring services may be cancelled with 30 days’ written notice. Cancellation does not relieve you of amounts already due, committed minimum terms, third-party costs, or work already performed.

We may suspend or terminate services immediately if:

1. You fail to pay.
2. You violate these Terms.
3. Your use creates legal, security, platform, deliverability, carrier, reputation, or operational risk.
4. A third-party platform suspends, restricts, or terminates relevant access.
5. You request unlawful, deceptive, infringing, abusive, or unsafe activity.
6. Continued service would expose Launch Maniac to unacceptable risk.

Upon termination, we may revoke access to Launch Maniac systems, stop services, remove hosted assets, disable automations, release or port phone numbers where permitted, archive project data, and delete data according to our retention practices and legal obligations.

15. Ownership and Intellectual Property

You retain ownership of your pre-existing content, marks, business data, customer data, and materials.

Launch Maniac retains ownership of its pre-existing and independently developed intellectual property, including software, workflows, automation logic, prompts, prompt libraries, schemas, templates, documentation, playbooks, frameworks, processes, scripts, designs, methods, know-how, diagnostics, internal tools, reporting structures, and service delivery systems.

Unless a signed written agreement expressly assigns ownership, custom automations, workflows, configurations, templates, prompts, systems, and implementation methods are licensed to you for use in your business while your account is active and paid.

You may not copy, resell, sublicense, publish, reverse engineer, extract, reconstruct, scrape, benchmark, or use Launch Maniac systems, workflows, prompts, code, templates, or methods to create a competing service.

Feedback, suggestions, requests, and ideas you provide may be used by Launch Maniac without restriction or compensation.

16. Confidentiality

Each party may receive non-public business, technical, financial, operational, customer, or strategic information from the other party. The receiving party will use reasonable care to protect confidential information and will use it only for the purposes of the relationship.

Confidentiality obligations do not apply to information that is public, already known without restriction, independently developed, lawfully received from another source, or required to be disclosed by law.

17. Acceptable Use

You may not use the services to:

1. Violate laws, regulations, platform policies, or third-party rights.
2. Send spam, unlawful texts, unlawful calls, unlawful emails, or deceptive communications.
3. Publish false, misleading, defamatory, infringing, or deceptive content.
4. Upload malware, phishing pages, or harmful code.
5. Impersonate others or misrepresent identity, affiliation, location, credentials, reviews, endorsements, or customer consent.
6. Collect sensitive information without lawful authority.
7. Interfere with systems, networks, APIs, security controls, or platform operations.
8. Use AI, telephony, or automations for fraud, scams, harassment, surveillance, discrimination, or high-risk decisions without appropriate legal review.

18. No Professional Advice

Our services may include strategy, copy, analytics, marketing, AI-generated drafts, automation recommendations, and operational guidance. These materials are for business support only and are not legal, tax, accounting, medical, financial, lending, insurance, employment, or regulatory advice.

You are responsible for professional review of regulated claims, compliance obligations, disclosures, contracts, campaigns, and business decisions.

19. Disclaimers

The services are provided “as is” and “as available.” To the maximum extent permitted by law, Launch Maniac disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, ranking performance, revenue performance, lead volume, deliverability, platform approval, verification, reinstatement, or AI accuracy.

20. Limitation of Liability

To the maximum extent permitted by law, Launch Maniac will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including lost revenue, lost customers, lost rankings, lost data, business interruption, reputational harm, platform suspension, carrier suspension, AI errors, or third-party service failures.

To the maximum extent permitted by law, Launch Maniac’s total liability for all claims will not exceed the fees you paid to Launch Maniac for the specific service giving rise to the claim during the three months before the event giving rise to liability.

21. Indemnification

You agree to defend, indemnify, and hold harmless Launch Maniac, its owners, employees, contractors, vendors, and affiliates from claims, damages, penalties, losses, costs, and expenses arising from:

1. Your business, products, services, customers, or campaigns.
2. Your Client Content or data.
3. Your violation of these Terms.
4. Your violation of law or third-party rights.
5. Your use of telephony, SMS, email, AI, automations, Google Business Profile, hosting, SEO, or GEO services.
6. Your failure to obtain consent, provide notices, honor opt-outs, or comply with platform policies.

22. Dispute Resolution

Before filing a formal claim, each party must send written notice describing the dispute and allow 10 calendar days to resolve it informally.

Any unresolved dispute will be governed by the laws of the State of Nevada, without regard to conflict-of-law rules.

Except for claims involving unpaid invoices, intellectual property misuse, confidentiality breaches, injunctive relief, or platform/security abuse, disputes will be resolved through binding arbitration in Nevada under commercially reasonable arbitration rules. Each party waives the right to participate in a class action, collective action, or representative action to the maximum extent permitted by law.

Either party may seek injunctive or equitable relief in court to prevent misuse of confidential information, intellectual property, systems, credentials, data, or services.

23. Changes to Services and Terms

We may update services, features, pricing, vendors, policies, and these Terms from time to time. Updated Terms will be posted on our website or otherwise provided. Continued use of the services after updates become effective means you accept the updated Terms.

24. Notices

Notices to Launch Maniac should be sent to:

Launch Maniac LLC
Email: office@launchmaniac.com

Operational support requests should be sent through the support channel designated in your service plan.

25. Miscellaneous

These Terms, together with any applicable order form, proposal, invoice, statement of work, privacy policy, data processing agreement, or written service plan, form the entire agreement between you and Launch Maniac for the services.

If any provision is unenforceable, the remaining provisions remain in effect. You may not assign your rights without our written consent. We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or transfer of business operations. Sections intended to survive termination will survive, including payment, ownership, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution.